COVID-19

We’re doing everything we can to keep our clients and staff safe. This includes taking extra precautions to ensure we can continue to deliver the essential services you rely on, and adapting our business practices based on the advice of public health officials.

What does this mean for you?

Workers with an existing claim

  • In-person assessment and treatment services are not available at this time. Secure virtual assessment and treatment services are available from all providers through a computer or smart phone connection.
  • Your benefit payments will continue as scheduled. We encourage you to sign up for direct deposit if you haven’t already—this will help minimize the chance for any payment disruptions.
  • You can submit any expense reimbursements to us, including prescriptions, using the myWCB app. You can also use the app to view important claim information or connect with your case manager. Please visit the App store or Google Play to download it today.
  • You will continue to receive important information about your claim, including benefit and treatment plan updates. We will also continue to review any appeals related to wage-loss compensation.
  • Letters will be emailed to you. This ensures you receive important information as quickly and safely as possible. Your letter will be attached to the email in a PDF format. If you do not have an email address, please obtain one and call us at 1-866-922-9221 so we can update your email contact information on your claim.

Workers looking to file a new claim

  • You can quickly and easily report your injury online. We will continue to register, adjudicate and make payments on new lost-time claims.
  • If you are exposed to COVID-19 while at work, please refer to our worker fact sheet. This fact sheet explains when you should report an illness to WCB.

Employers

  • The Government of Alberta has recently announced premium relief measures for private sector employers. We stopped issuing invoices for 2020 premiums — please do not submit payments going forward (unless you are a public sector employer). No interest charges will be applied for unpaid 2020 premiums, and clearance letters will remain available to all employers. Please see our employer fact sheet for more information.
  • COVID-19 Premium Relief payments: We are currently working on refunding 2020 premium payments for private sector employers. Refund cheques will be issued beginning April 6 to employers who have made payments towards their 2020 premiums. We expect to have all cheques sent out by the end of April.
  • Partnerships in Injury Reduction (PIR) for 2019 will continue. Refund cheques are expected to be distributed beginning May 18 to eligible PIR participants.
  • If you have questions about when to report a work-related COVID-19 exposure to WCB, please review our employer fact sheet. This fact sheet explains WCB coverage and reporting in the event someone who works for you contracts the virus while at work.
  • Your workers will not suffer any loss of benefits due to work disruptions. If employers do not pay workers during a shutdown, WCB will provide wage replacement benefits for any workers who were working modified duties as a result of a previous workplace injury. You may have questions about claims costs stemming from pandemic-related closures and the inability to offer modified work. Your 2020 claims costs will begin to impact premium rates in 2022, so we have time to investigate options related to any costs incurred as a result of these events.
  • You can still submit a new account application online. We strive to process most applications within five working days.
  • You can continue to request clearance letters. Our clearance system is up to date and available.
  • You will continue to receive important information about your workers’ claims. We’ll continue to share important updates about your workers’ treatment plans and recovery.
  • Letters will be emailed to you. This ensures you receive important information as quickly and safely as possible. The letter will be attached to the email in a PDF format. If you do not have an email address, please obtain one and call us at 1-866-922-9221 so we can update your email contact information on the claim.
  • You may need flexibility in managing your account and premiums during this time. Please contact us if you need to revise your insurable earnings, change your payment plan, or make changes to the optional coverage on your account.

We’re limiting our in-person business to help to reduce the risk of spread of COVID-19. Here's what you can expect:

  • Our offices are closed to visitors. Injured workers looking to arrange a cheque pick-up are asked to call their case manager directly to make arrangements. To minimize chances of payment disruption, sign up to receive benefit payments by direct deposit.
  • We temporarily suspended all in-person services, including assessments, treatments and classroom training. Virtual assessment and treatment services are now available through secure online connection. Services can be accessed by a computer or smart phone.
  • Whenever possible, return-to-work planning meetings and re-employment services will be done over the phone.
  • Our employer seminars and workshops are postponed until April 30. We will re-evaluate at that time and continue to comply with public health recommendations.

We’ll continue to update this page as new information becomes available. Follow us on Twitter and Facebook for the latest updates.

More information for Albertans is available on the Government of Alberta website.

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