When the oil and gas company experienced an increase in injuries as a result of runaway growth, management slammed on the brakes and called in reinforcements to drive home their oft-repeated safety mantra to employees.
Workers' safety paramount
"Keeping our people safe on the job is paramount," says Darryl Hostyn, the HSE manager for the company's Canadian drilling operations. "And we talk about safety all the time. But sometimes it hits home a lot harder when they hear it from someone else."
Enter WCB account manager Boris Makale. He saw at a glance that while the company�s disability management program was solid, there were some gaps, particularly when it came to timely injury reporting. An increase in claims where workers hurt on the job lost time from work translated into rising WCB premiums. Where once given a discount, Trinidad now faced a surcharge related to lost-time claims.
"...we talk about safety all the time. But sometimes it hits home a lot harder when they hear it from someone else."
– Darryl Hostyn, Trinidad Drilling
"They needed to sort of take a breath and step back and focus on what was important," says Makale, "which was getting all their front-line managers to understand their processes and their expectations in terms of disability management."
Armed with buy-in from senior managers, Makale delivered a message to rig managers at the company's annual meeting in Nisku. He talked to them about the role of WCB, explained how claims impacted premium rates, and what they needed to do to help Trinidad maximize their performance and help injured workers return to work safely, and quickly. The changes were immediate, and dramatic.
"We anticipated that by 2017 they could eliminate the surcharge and see a small discount," says Makale. "But the way it turns out, they had a nearly five per cent discount in 2015, and are going to realize a discount in 2016 of 10 per cent.
"They did a phenomenal job."
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