Message from the Chair and President & CEO

Providing stability in unstable times

The health and economic impacts of the COVID-19 pandemic hit Albertans hard. Many employers were forced to limit or cease operations and others struggled to remain in business.

This challenging environment impacts employers, workers and their families. And at the same time that they’re facing financial pressure, Albertans are concerned about the health and security of their loved ones and themselves. Simply put, 2020 was a difficult and stressful year.

We felt it, too.

We have worked hard over the years to develop a strong workers’ compensation system, always striving to meet the service needs of our stakeholders. It is critically important that injured workers and employers receive the support they expect and deserve—no matter the circumstances.

In the face of the pandemic, we rose to the challenge and found new ways to facilitate treatment and deliver services.

When a workplace illness or injury happens, you can depend on us.

Evolving to meet the needs of our stakeholders

As we navigated 2020, our strategic plan and priorities continued to provide a solid foundation. Despite the challenges we all faced, we achieved strong results and forged new partnerships that will help us improve the system well into the future.

We are incredibly proud of our team’s resilience and creativity and of our ability to maintain the services our stakeholders have come to rely on. We are also grateful for our partners’ willingness to adapt with us. We saw great success through virtual treatment, and 79% of workers and 85% of employers are satisfied with their involvement in their return-to-work plan.

When we set out on our shared service journey, we were looking for new ways to engage and collaborate with our stakeholders and evolve our system. This took on a whole new meaning in 2020. Our remarkable collective response in these difficult times will help shape Alberta’s workers’ compensation system in the future.

We are safe, healthy and stronger together.

Erna Ference, Chair, Board of Directors

Trevor Alexander, President & CEO

1,710,729

workers covered

162,449

employers registered

1,832

WCB employees