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WCB Procedures

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  • 1 - Claim entitlement decisions
    • 1-1 Initial entitlement decision
    • 1-3 Initial entitlement decision - hearing loss
    • 1-4 Benefits during a medical investigation
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    • 1-6 Aggravation of a pre-existing condition decision
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    • 3-1 Modified work
    • 3-2 Collaborative care planning
    • 3-3 Duty to cooperate
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  • 4 - Medical benefits and services
    • 4-1 Medical testing, referrals and program support
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  • 5 - Claim-related expenses
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    • 5-13 Lump sum retirement (pre-retirement) benefit approval
  • 6- Permanent disability benefits
    • 6-1 Permanent clinical impairment
    • 6-3 Advances and lump sum commutation requests
  • 7 - Re-employment benefits and services
    • 7-1 Triage assessment referral
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    • 8-1 Wage loss supplement final approval
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    • 10-1 Client inquiry resolution
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  • 11 - Claim and file administration
    • 11-1 Requesting medical reports
    • 11-2 Internal consultant referrals
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  • 12 - Cost and entitlement adjustments
    • 12-1 Cost relief, cost transfer and cost reallocation
  • 13 - Claim decision review and appeal
    • 13-1 Address a resolution submission or letter

Aggravation of a pre-existing condition decision

Procedure summary

Published On

Jan 2, 2024
Purpose

To determine if a worker's pre-existing physical condition was aggravated (made worse) by the work accident. 

Description

The WCB decision maker reviews the claim information to determine if the worker has a pre-existing condition and, if so, whether the work-related accident aggravated the pre-existing physical condition. The decision maker requests any additional information required to make a decision, which may include seeking an opinion from the medical consultant.

When enough information is gathered to make an entitlement decision the decision maker communicates the decision and its basis to the worker and employer.

To determine whether a pre-existing psychological or psychiatric condition has been aggravated, refer to the relevant internal psychological injury procedures. 

Key information

A pre-existing condition is a physical condition that existed prior to the work-related accident (which may or may not have been diagnosed prior to the accident).  

An aggravation occurs when a work accident causes a pre-existing condition to worsen (deteriorate or become symptomatic to the point that the worker is no longer able to perform their date-of-accident job).  Some aggravations are temporary, meaning the pre-existing condition will eventually return its baseline (the same state it was before the work accident).  Some aggravations are permanent, meaning medical evidence supports the pre-existing condition will not return to its baseline (the same state it was before the work accident), and the worker will have permanent work restrictions. 

There must be clear documentation that the worker had a pre-existing condition. The fact that a worker has a pre-existing condition does not mean it was aggravated by a work accident.  It must be apparent from the medical information available that the compensable accident caused some worsening of this condition.  See Policy 03-02, Part II - Application 1 - Aggravation of a Pre-existing Condition.

A temporary aggravation and any benefits payable due to the aggravation end when the pre-existing condition returns to its baseline. In some cases, when there is evidence that the worker will continue to have more aggravations without surgery for the pre-existing condition, WCB may authorize rehabilitation surgery (surgery and related benefits solely for the pre-existing, non-work-related condition). Refer to the Rehabilitation surgery assistance section.

Detailed Business Procedure

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1. Review the claim and gather additional information

If not already completed, follow the initial entitlement procedure to determine if the accident was sufficient to cause the diagnosed injury, regardless of whether the worker has a pre-existing condition.  If not, review the claim, mechanism of injury and the medical information to determine if:

  • There was a work accident that caused disability,
  • There is evidence of a condition that might have existed prior to the accident (evidence may be identified in x-rays or other diagnostic testing, physician’s reporting, surgical reporting, medical opinions, etc., and/or the worker or employer may report that the worker has a pre-existing condition) and
  • There is a possibility the work accident caused the condition to worsen, deteriorate or become symptomatic to the point that the worker is unable to perform their date of accident duties.

Consider:

  • Could the work duties have caused a pre-existing condition to worsen over time, with gradual onset of symptoms that advanced and increased (i.e., progressive onset)?
  • Could a single work accident have resulted in rapid or sudden worsening of a pre-existing condition (i.e., acute onset)? 
  • Did the worker have a pre-existing compensable injury on another claim? If so, could the work duties/accident have worsened this condition? Or is it more reasonable that the current symptoms are a continuation of the disability accepted on the other claim (in this case entitlement for the continuation should be considered on the other claim)? 

Determine what informationConsider collecting a PDA, Job description, outstanding medical and any other documents that may assist in determining if there was a pre-existing condition and if it was aggravated may still be required to confirm the presence of a pre-existing condition and if the condition was aggravated.  Anticipate questions that may arise during the initial conversations with the worker and employer.

Administrative tasks

Update the Injury Details and Treatment Details screens as medical information is received.

 

 

2. Contact the worker, employer, and health care provider

When speaking to the worker

Ask questions to gain an understanding about the status of their pre-existing condition prior to and after the work injury:

  • Are you aware you have a diagnosed condition that may have existed prior to the work accident (i.e., pre-existing)?  Did you know whether you had this condition before the accident?
  • How long have you had this condition?  What, if anything, led to the development of the condition?
  • Prior to the work accident, did you seek medical treatment or testing related to the condition. If so, who provided the treatment and when?
  • Were you experiencing symptoms in relation to the condition before the work accident?  When did you start to experience symptoms?
  • How did the condition impact you at work (if at all)? Were you able to perform all the work duties required in your position in spite of the condition?
  • Are you currently receiving medical treatment or under the care of a physician or health care professional for the condition?  If yes, who provided treatment and when?

Explain the next steps in the process for determining entitlement when it appears a pre-existing condition may be aggravated by the work accident or mechanism of injury.  This may include requesting additional medical information, further assessments, and/or obtaining a medical opinion.  

Address any questions or concerns that arise during the conversation.

When speaking to the employer

Explain that additional information will be gathered to determine if the worker has a pre-existing condition that was aggravated by the work accident.  Ask:

  • Were you aware that the worker experienced symptoms from a pre-existing condition prior to the accident?
  • Did the worker advise you that they had a pre-existing condition? 
  • Was the worker able to perform all aspects of the date of their date of accident duties despite any pre-existing condition?

Discuss the next steps in the process for determining entitlement for pre-existing condition and address any questions or concerns that arise.

When communicating with the health care provider

Contact the health care provider by telephone or letter to confirm:

  • Diagnosis and treatment recommendations for the condition that may have existed prior to the accident.
  • If there is evidence/the provider’s opinion as to whether the worker had a pre-existing condition and whether the condition or the symptoms of the condition worsened after the accident. 
  • The worker’s fitness for work and opportunities for safe modified work.

If the health care provider was reached by telephone, advise that a letter to request for all outstanding medical information related to the condition, including copies of chart notes, diagnostic testing, medical consultations, etc., will be sent.

Notes:

  • In some cases, it may be necessary to request an Alberta Health Cost Benefit StatementAn Alberta Health Cost Benefit Statement will provide a history of service information may be requested through Alberta Health. This service information can be used to request reports from health care professionals which could lead to the identification of pre-existing conditions or problems and help to consider or rule out associated medical conditions that may impact recovery from work related injuries.  to confirm if the worker was treated or tested for a preexisting condition and when the treatment and testing occurred so reporting can be requested from the appropriate health care provider.
  • WCB may pay benefits to a worker while an entitlement decision is pending on the acceptance of an aggravation of a pre-existing condition, as long as a medical investigation is required to make the entitlement decision. See the medical investigation procedure for criteria.

Administrative tasks

Document the conversations in a file note (Contact/Claimant Contact or Contact Employer Contact, or Contact/Treatment provider Contact)

 

 

 

 

 

Send a release of medical information (C463) form to the worker, when required.

 

 

 

 

 

 

 

 

 

 

Send the appropriate SP002 or SP006 series for requests.  

 

 

 

 

 

 

Follow the appropriate procedure:

  • 11-1 Requesting medical reports 
  • Internal 21.11 Requesting Alberta Health Cost Benefit Statements procedure
  • 1-4 Benefits during a medical investigation
3. Determine if there is a pre-existing condition and if it was aggravated by the work accident

Once all the available information is received, review the information and determine if the medical evidence supports there is a pre-existing condition and if the condition was worsened by the work accident, either temporarily or permanently. See Policy 03-02, Aggravation of Pre-existing Condition.

Based on the evidence received, confirm:

  • If the medical evidence supports that the worker had a medical condition that existed prior to the work accident.
  • The worker's baselineThe status of the worker's pre-existing condition prior to their work accident.  The status of the worker's pre-accident condition prior to their work accident.prior to the work accident.
  • If the worker was experiencing symptoms or seeking medical treatment prior to the work accident.
  • When the worker started to experience symptoms or noticed an increase in symptoms following the work accident.  
  • If there is another intervening incident or cause for the increase in symptoms.
  • What impact the mechanism of injury had on the pre-existing condition.
  • If the medical evidence supports a worsening of symptoms or any structural changes (i.e. current x-rays or diagnostic tests show structural changes in comparison to older tests).
  • If the worker's symptoms are expected to resolve back to their baselineThe status of the worker's pre-existing condition prior to their work accident..
  • If there are work restrictions identified as a result of the aggravation of the pre-existing condition.

Note: To accept an aggravation of a pre-existing condition, there must be a work accident, a confirmed and documented presence of a pre-existing condition, and evidence to support the pre-existing condition was made worse by the work accident.

Consider a referral to an internal consultant for a medical opinion, when additional assistance is needed to determine if a condition existed prior to the work accident and/or if the condition was worsened by the work accident. 

Administrative tasks

Review applicable forms:

  • Worker report of injury or occupational disease (C060) 
  • Employer report of injury or occupational disease (C040) 
  • Supporting medical reporting
  • Employer physical demands analysis (C545) and/or job description
  • Worker Progressive Injury Questionnaire (C504)
  • Job description

 

 

 

 

 

 

Follow the 11-2 internal consultant referrals procedure.

4. Make and communicate an entitlement decision

Review the medical consultant's opinion, if applicable. Call the worker and employer to discuss the decision to accept or not accept the aggravation. Communicate the decision in writing and update the care plan as appropriate.

Note: If the decision maker is uncertain as to whether the worker is aware of a serious pre-existing condition (e.g., cancer), consult with the worker's family physician before informing the worker.

Accepting an aggravation

When the work accident caused the pre-existing condition to worsen or deteriorate, or the symptoms of the pre-existing condition worsened to the point the worker is no longer able to perform their date of accident duties, continue to manage the claim.  See the 3-1 Modified work and the 3-2 Collaborative care planning procedure.

Not accepting an aggravation

When the work accident did not cause the pre-existing condition to worsen or deteriorate, determine if the accident was sufficient to cause the diagnosed injury (regardless of whether the worker had a pre-existing condition). See 1-1 initial entitlement and the 3-2 Collaborative care planning procedure, when appropriate. 

Consider other ways the pre-existing condition may impact entitlement to benefits:

  • Is the pre-existing condition that was not aggravated reasonably a concurrent conditionA concurrent condition is a non-compensable condition that exists at the same time as a compensable disability. When a concurrent condition affects the rehabilitation or healing of a compensable injury, thereby prolonging the period of disability, WCB will continue paying temporary benefits until healing of the compensable condition or death.  that is impacting the worker's recovery from their accepted work injury? See Policy 04-02, Part II, Application 1, Question 11. 
  • Was the pre-existing condition accepted on another claim? If so, determine if the current disability is a continuation of a previous work-related injury. See the 1-5 Claim reopen decision procedure.

Do not continue with this procedure.

Pre-existing condition from another claim

When the worker's pre-existing condition was accepted on another claim, complete a review of that claim to determine if the current disability is a continuation of a previous work-related injury. Follow the Claim reopen decision procedure.

When the ongoing problems and disability are due solely to the pre-existing condition and the worker requires surgery for a non-compensable pre-existing condition, consider if the worker is eligible for a rehabilitation surgeryRehabilitation surgery assistance is a cost-effective means of reducing future claims costs by making it possible for the worker to undergo surgery for a non-compensable pre existing condition that would otherwise continue to be aggravated by employment. WCB provides the worker with financial support for the period of treatment and convalescence. allowance. Refer to the Rehabilitation surgery assistance section.

 

Administrative tasks

Document the decision and rationale in a file note (Entitlement decision/Treatment). 

Send the Entitlement Update (CL041K) letter documenting the decision.

To accept an aggravation of PEC, update the Injury Details screen.  

  • Set the injury decision as Not Accepted and the injury decision type (i.e. the reason for the decision) as Pre-existing Condition.
  • Select Yes to indicate there was an aggravation and indicate if the aggravation is temporary or confirmed to be permanent.
  • Select the original Expected Recovery Date if the recovery for the compensable injury has been prolonged, based on the Disability Duration Reference Guide or medical consultant opinion. 
  • Reference the medical report(s) that supports the decision to accept an aggravation to the preexisting condition in the Additional Information section. (For example, Aggravation to pre-existing degenerative disc disease in the low back, based on MRI of [date] and medical report of [date] confirming an aggravation took place.)

To not accept an aggravation or to document a separate PEC, update the Injury Details screen:

  • Set the injury decision as Not Accepted and the injury decision type as Pre-existing Condition.
  • Reference the medical report(s) that supports the decision to not accept an aggravation to the pre-existing condition in the Additional Information section. (For example, medical report of [date] confirms the pre-existing degenerative disc disease in the low back was not aggravated by the work injury.) 
5. Review for cost relief

Review the claim for cost reliefCost relief is the practice of moving individual employer costs to the industry rate group level for claim costs related to pre-existing conditions or costs resulting from extraordinary circumstances outside of an employer’s control. Some cost relief is applied automatically but most requires a WCB decision maker review to make the decision. when a worker's pre-existing conditionA pre-existing condition is a physical or mental condition which pre-dates a work-related injury. has prolonged the period of recovery for the accepted work injury (beyond the expected recovery period for that injury). 

Administrative tasks

Follow the 12-1 Cost relief and cost re-allocation procedure.

6. Determine if there is a permanent impairment

When an aggravation is confirmed to be permanent (the aggravation of the pre-existing condition results in permanent disability or work restrictions), review the claim for permanent clinical impairmentA permanent clinical impairment evaluation measures the worker’s physical and/or psychological function and determines whether their injury has resulted in a lasting functional impairment. The evaluation can be completed by a trained WCB specialist or general practitioner examiner and can be done simultaneously with an independent medical exam for multiple issues or questions..  

Review for permanent clinical impairment (PCI) should take place 24 months from the date of accident or surgery (whichever is latest).  See Policy 03-02, Part II, Application 1, Question 5 - Aggravation of a Preexisting Condition. 

Administrative tasks

To arrange PCI assessment, follow the 4-1 Medical testing, referrals and program support procedure and refer to the permanent clinical impairment evaluation section.

Rehabilitation Surgery Assistance

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1. Call the worker and employer to discuss rehabilitation surgery assistance

When the worker has recovered from a compensable (accepted) aggravation of a pre-existing condition but there is evidence that the worker needs surgery solely for the pre-existing condition in order to prevent future aggravations, call the worker and employer to discuss. Explain that the worker's need for surgery is solely related to their non-work-related pre-existing condition and therefore their need for surgery is not related to the claim.

Explain that WCB may consider entitlement to a Rehabilitation Surgery Allowance when the worker is not eligible to other benefits that are comparable to the benefits that WCB will pay through Rehabilitation Surgery Allowance.  WCB provides the worker with financial support for an appropriate period of treatment and recovery but will not accept any permanent disability that may result solely from the pre-existing condition or the rehabilitation surgery.

Confirm if the worker is entitled to benefits from any other agencies such as private insurance, company or union group plan, Employment Insurance (EI), and/or Canada Pension Plan benefits (CPP). Ask the employer to confirm if the worker is entitled to short-term disability benefits and, if so, whether the benefits are comparable to WCB benefits.

Note:  Rehabilitation Surgery Allowance can still be considered if the worker is eligible for benefits from another source, but the amount payable is not comparable to what would be paid under the policy (i.e., the other source of benefits will pay the worker less than what WCB would pay under the policy).  

For example: A worker is entitled to benefits from another source for 15 weeks and the benefits from the other source are not comparable to the benefits WCB would pay. The estimated period of recovery for surgery is 30 weeks. WCB may “top up” the benefits payable from the other source for 15 weeks and then approve full benefits for the remaining 15 weeks (after the benefits from the other source are discontinued). Benefits would be paid for a total of 30 weeks. 

If the worker and employer confirm the worker is not entitled to other comparable benefits, confirm the decision to investigate Rehabilitation Surgery Allowance and discuss the steps that will be taken to determine if the worker is eligible.

Communicate the plan to determine entitlement for rehabilitation surgery assistance in writing.  Request documentation from the employer and the worker that supports the worker is not eligible for other comparable benefits.

Administrative tasks

Document the discussion in a file note (Claimant/Contact or Employer/Contact).

Send a custom letter Claimant – Custom (CL000A) letter documenting the plan for making the decision.

2. Complete the review and communicate the decision

Review the information on file and Policy 03-02, Part II, Application 2 - Rehabilitation Surgery Program to determine if the worker meets the criteria for rehabilitation surgery assistance.  Consult with a supervisor or consider a referral to a medical consultant if assistance is needed.

If a medical opinion is required to determine entitlement to Rehabilitation Surgery Allowance, send a referral (See the 11-2 Internal consultant referrals procedure) and include the following questions:

  • Is the surgery likely to prevent aggravations in the future?
  • Will the surgery enable the worker to return to employment?
  • What is the expected recovery time for this type of surgery?
Does not meet the eligibility criteria

If the worker does not meet the eligibility criteria for rehabilitation surgery allowance, call the worker and the employer to discuss the decision and rationale.  Explain the worker may be eligible for sick benefits through private insurance, company or union group plan, Employment Insurance (EI), or Canada Pension Plan benefits (CPP).

Send the appropriate letter detailing the rationale for the decision. (Include the supervisor's name and telephone number.)

Meets the eligibility criteria

Discuss the decision with the supervisor, if required and request approval to provide rehabilitation surgery allowance.  Once approval is provided, call the worker and the employer to discuss the decision, the basis for providing rehabilitation surgery assistance, and the next steps in the care plan.  

Explain to the worker that a letter communicating the decision will be sent and request that the worker return a signed copy of the letter. Note:  A signed letter for the rehabilitation surgery must be accepted within 12 months of the date of the offer.

Explain to the employer that cost relief will be applied for any costs related to the rehabilitation surgery.  Follow the 12-1 Cost relief and cost re-allocation procedure.

Send a separate letter to the surgeon's office outlining the medical costs that will be covered by WCB.

 

Administrative tasks

Update the following eCo screens:

  • Injury Details with the decision to accept or not accept the surgery. If accepted, set the injury decision type as Rehabilitation Surgery.
  • Treatment Details: Update the surgery (treatment) decision.
  • Return to Work: Update the lay-off decision.

 

When a rehabilitation surgery assistance is not approved, send a Claimant Custom (CL000A) including rationale to not approve the surgery. Ensure copies are sent to all interested parties.

 

When a Rehabilitation surgery assistance is approved:

  • Send the Entitlement Update (CL041K) letter confirming the offer for rehabilitation surgery. Request that the worker sign the letter and return it to the WCB. Ensure copies are sent to all interested parties.
  • Declare an event using the Declare Events screen under Rehab Surgery Approved.
  • Send a Service Provider – Custom (SP000A) letter to the surgeon’s office detailing what medical costs WCB will be responsible for.

Send a file note (Medical Payment Processing) to the Medical Aid Payments, Team Desk indicating whether the surgery has been accepted or denied and the medical aid payments to be paid on the claim and when payments should end.

 

 

Supporting references

Policies

  • Policy 03-01, Part 1, Injuries
  • Policy 03-02, Part I, Aggravation of a Pre-existing Condition
  • Policy 04-04, Part I, Permanent Disability
  • Policy 05-02, Part I, Cost Relief

Procedures

  • 1-1 Initial entitlement decision
  • 1-4 Benefits during a medical investigation
  • 1-5 Claim reopen decision
  • 3-1 Modified work
  • 3-2 Collaborative care planning
  • 4-1 Medical testing, referrals and program support
  • 11-1 Requesting medical reports
  • 11-2 Internal consultant referrals
  • 12-1 Cost relief and cost reallocation

Workers’ Compensation Act

Applicable sections

  • Section 1 (1)- Insurance act does not apply
  • Section 38 (1-4)- Medical examination and investigation
  • Section 89 (1)- Board to provide vocational services

General Regulation

Applicable sections

Related Legislation

Applicable sections

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