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WCB Procedures

  • Help
    • Searching for a procedure or within a procedure
  • 1 - Claim entitlement decisions
    • 1-1 Initial entitlement decision
    • 1-3 Initial entitlement decision - hearing loss
    • 1-4 Benefits during a medical investigation
    • 1-5 Claim reopen (continuation or recurrence) decision
    • 1-6 Aggravation of a pre-existing condition decision
    • 1-7 Reconsider a previous decision (new evidence)
    • 1-8 Fitness-for-work decision
    • 1-9 Conflict of medical/psychologist opinion
    • 1-10 Additional entitlement decision
    • 1-16 Medical assistance in dying
  • 2 - Compensation rate setting
    • 2-1 Rate setting
  • 3 - Return-to-work and care planning
    • 3-1 Modified work
    • 3-2 Collaborative care planning
    • 3-3 Duty to cooperate
    • 3-4 Egregious conduct
    • 3-5 Obligation to reinstate employment
    • 3-8 Medical panel
  • 4 - Medical benefits and services
    • 4-1 Medical testing, referrals and program support
    • 4-2 Community treatments
    • 4-3 Psychological counselling
    • 4-4 Orthotics and prosthetics
    • 4-5 Home health care
    • 4-6 Special services and equipment
    • 4-7 Opioid management
    • 4-8 Pharmacy direct billing and medication management
    • 4-9 Pharmaceutical cannabinoids and medical cannabis
    • 4-10 Externally-powered prosthetics
    • 4-11 Non-standard medical aid treatment decision
  • 5 - Claim-related expenses
    • 5-1 Travel and subsistence benefits
    • 5-5 Child and animal care
    • 5-6 Home and workplace modifications
    • 5-7 Vehicle modifications
    • 5-8 Initial hospitalization, treatment center and care facility benefits
    • 5-10 Special financial assistance
    • 5-13 Lump sum retirement (pre-retirement) benefit approval
  • 6- Permanent disability benefits
    • 6-1 Permanent clinical impairment
    • 6-3 Advances and lump sum commutation requests
  • 7 - Re-employment benefits and services
    • 7-1 Triage assessment referral
    • 7-2 Supported job search
    • 7-4 Retraining programs
    • 7-5 Training on the job, train and place, or work assessment
    • 7-6 Designated public service employers
    • 7-7 Relocation assistance
    • 7-8 Alternate grants -retraining and self-employment
    • 7-9 Tools and equipment
  • 8 - Wage loss supplements
    • 8-1 Wage loss supplement final approval
    • 8-2 Retroactive wage loss supplement final approval
  • 9 - Claim information, access and privacy
    • 9-4 Authorizations: worker and employer representatives
  • 10 - Client inquiries and incidents
    • 10-1 Client inquiry resolution
    • 10-3 Critical incidents
    • 10-4 Address a fairness inquiry
  • 11 - Claim and file administration
    • 11-1 Requesting medical reports
    • 11-2 Internal consultant referrals
    • 11-4 Translation and interpretation services
    • 11-5 Claim entitlement Investigation Unit referrals
    • 11- 8 Guardianship and trusteeship
  • 12 - Cost and entitlement adjustments
    • 12-1 Cost relief, cost transfer and cost reallocation
  • 13 - Claim decision review and appeal
    • 13-1 Address a resolution submission or letter

Searching for a procedure or within a procedure

Searching procedures

If you need help with searching for a procedure and within a procedure, follow these steps:

Search for a procedure
  1. Click your mouse in the search box at the top of the screen.
  2. Type a word(s) that is specific to the procedure you are looking for.  
  3. Press the Enter key.
  4. When the procedure that you are looking for displays, click on the procedure title to open it. 
Search within a procedure

You can start the search once you are in the procedure. 

  1. Click on Expand All option to show all of the information in the procedure as the search only looks at content that is displayed on the page. It won't search information that is not shown (collapsed).
  2. Hold down the “Ctrl key” and the “letter f” at the same time and the search box will appear at the top right corner of the screen.
  3. You can choose to filter the search by matching the case, whole word or both. Turn on one or both options to engage the filter(s).
  4. Type a word(s) that you are looking for in the procedure. The matching word(s) will be highlighted and the system takes you to the place where the word first appears. It also indicates in the search box how many times the word(s) is found in the procedure. You can use the arrows to view each result. 
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Contact WCB-Alberta

Edmonton: 780-498-3999
Calgary: 403-517-6000

Toll free

Alberta: 1-866-922-9221
Canada wide: 1-800-661-9608

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