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WCB Procedures

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    • Searching for a procedure or within a procedure
  • 1 - Claim entitlement decisions
    • 1-1 Initial entitlement decision
    • 1-2 Initial entitlement decision - psychiatric or psychological injury
    • 1-3 Initial entitlement decision - hearing loss
    • 1-4 Benefits during a medical investigation
    • 1-5 Claim reopen (continuation or recurrence) decision
    • 1-6 Aggravation of a pre-existing condition decision
    • 1-7 Reconsider a previous decision (new evidence)
    • 1-8 Fitness-for-work decision
    • 1-9 Conflict of medical/psychologist opinion
    • 1-10 Additional entitlement decision
    • 1-16 Medical assistance in dying
  • 2 - Compensation rate setting and disbursements (payments)
    • 2-1 Rate setting
    • 2-6 Date-of-accident compensation
  • 3 - Return-to-work and care planning
    • 3-1 Modified work
    • 3-2 Collaborative care planning
    • 3-3 Duty to cooperate
    • 3-4 Egregious conduct
    • 3-5 Obligation to reinstate employment
    • 3-8 Medical panel
    • 3-9 Employer-requested medical examination
  • 4 - Medical benefits and services
    • 4-1 Medical testing, referrals and program support
    • 4-2 Community treatments
    • 4-3 Psychological counselling
    • 4-4 Orthotics and prosthetics
    • 4-5 Home health care
    • 4-6 Special services and equipment
    • 4-7 Opioid management
    • 4-8 Pharmacy direct billing and medication management
    • 4-9 Pharmaceutical cannabinoids and medical cannabis
    • 4-10 Externally-powered prosthetics
    • 4-11 Non-standard medical aid treatment decision
  • 5 - Claim-related expenses
    • 5-1 Travel and subsistence benefits
    • 5-2 Short-term home assistance
    • 5-5 Child and animal care
    • 5-6 Home and workplace modifications
    • 5-7 Vehicle modifications
    • 5-8 Initial hospitalization, treatment center and care facility benefits
    • 5-10 Special financial assistance
    • 5-13 Lump sum retirement (pre-retirement) benefit approval
  • 6- Permanent disability benefits
    • 6-1 Permanent clinical impairment
    • 6-2 Permanent total disability decision
    • 6-3 Advances and lump sum commutation requests
  • 7 - Re-employment benefits and services
    • 7-1 Triage assessment referral
    • 7-2 Supported job search
    • 7-4 Retraining programs
    • 7-5 Training on the job, train and place, or work assessment
    • 7-6 Designated public service employers
    • 7-7 Relocation assistance
    • 7-8 Alternate grants -retraining and self-employment
    • 7-9 Tools and equipment
  • 8 - Wage loss supplements
    • 8-1 Wage loss supplement (WLS) final approval
    • 8-2 Retroactive wage loss supplement final approval
    • 8-3 Temporary partial disability benefit (TPD) reviews
    • 8-4 Temporary economic loss (TEL) benefit reviews
    • 8-5 Economic loss payment (ELP) reviews
    • 8-6 Earnings loss supplement (ELS) reviews
  • 9 - Claim information, access and privacy
    • 9-4 Authorizations: worker and employer representatives
  • 10 - Client inquiries and incidents
    • 10-1 Client inquiry resolution
    • 10-2 Respectful communication
    • 10-3 Critical incidents
    • 10-4 Address a fairness inquiry
  • 11 - Claim and file administration
    • 11-1 Requesting medical reports
    • 11-2 Internal consultant referrals
    • 11-4 Translation and interpretation services
    • 11-5 Claim entitlement Investigation Unit referrals
    • 11- 8 Guardianship and trusteeship
  • 12 - Cost and entitlement adjustments
    • 12-1 Cost relief, cost transfer and cost reallocation
    • 12-3 Overpayments, cost corrections and payments on hold
  • 13 - Claim decision review and appeal
    • 13-1 Address a resolution submission or letter

Supported job search - Archived Nov 14, 2022

Procedure summary

Published On

Aug 10, 2021
Purpose

To refer injured workers for services to assist them in exploring new job options when they can no longer return to their date-of-accident job or employer.

To determine entitlement and amount of wage loss benefits.

Description

The decision maker anticipates the need for re-employment services for their worker and, in most cases, refers the worker for a triage assessment. During the triage assessment, a re-employment specialist collaborates with the worker to assess their needs and then makes recommendations for the right re-employment services that would best suit the worker’s unique needs and circumstances.

The recommended services can range from basic “skilling up” services that focus on short term training options to enhance the worker's employability, to longer-term services such as job planning and supported job search.

Throughout the re-employment process, the decision maker keeps in regular contact with the worker and re-employment specialist to monitor the worker’s progress and to offer additional assistance and support to the worker.

The decision maker makes every effort to support the worker in finding a job that maximizes their earning potential or matches what the worker earned at their date of accident job.

If the worker’s return-to-work options lead to lower earnings, the decision maker determines whether they may be entitled to an additional wage loss benefit. The wage loss benefit provides a top up between the worker’s estimated or actual earnings and their earnings at the time of their injury.

Key information

Decision makers can make a referral for a triage assessment while the worker is still in treatment.

The re-employment services triage assessment supports workers by focusing on the services they need and allows them to access training earlier so they stay focused and engaged in returning to work.

The assessment also supports decision makers by making recommendations for the services that will best support their workers' return to work. Changing jobs or careers can be a challenging time for an injured worker. The decision maker ensures the worker is engaged and plays an active role in each decision and step throughout their return-to-work journey.

While the decision maker assists the worker in finding a job, it is the re-employment specialist who assesses the worker and makes the recommendation for services based on the triage assessment results.

As of April 1, 2021, workers have a duty to cooperate in their return to work and vocational rehabilitation (re-employment). Cooperation means full participation and disclosure, as required, in those activities and services at each stage of a claim that are focused on supporting a worker’s recovery and return to work. The goal is to act in good faith to maximize recovery and achieve return to work, or independence for workers who are medically unable to return to work. There may be an impact to the worker’s benefits if they are not cooperating.

Detailed business procedure

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1. Monitor the worker’s progress throughout the supported job search process

Collaborate with the worker and re-employment provider to remove obstacles and encourage cooperation. Contact the employer regularly to keep them informed throughout the supported job search period.

Administrative tasks

There are no administrative tasks for this step.

2. Participate in case conferences with the worker and the re-employment provider during the 16-week period

Three case conferences will take place at weeks 2, 8 and 16. In addition, conduct a case conference with the worker and RE provider anytime a job target is identified or changed. Supported job search ends once the worker secures a job.

At each case conference:

  • Confirm the worker’s target job option, job search location and employer contacts.
  • Review the worker's participation to date.
  • Together, determine and document an action plan focused on specific re‐employment goals.
  • Identify any further recommendations needed.
  • Discuss supported job search start and end dates.

Administrative tasks

Review the Supported job search initial report form (C959) after week two.

Review the Supported job search update (C1337) after week eight.

Review Implementation phase discharge (C888) after week 16.

3. Review the worker’s job leads to ensure they are available and appropriate

Review the job leadJob ads or employment opportunities discovered by the worker, decision maker or re-employment specialist that match the worker’s job target. form to ensure the job target is accessible. The form must include supplemental information to help identify the position is accessible in their area and is a posting for which they would be competitively employable.

Administrative tasks

Review the target job lead form (C1342) or job lead form (C1339).

Review the Job planning update (C880U) if the job target changes.

4. Determine whether the worker requires an extension to their supported job search

A worker may be eligible for an extension of their supported job search beyond 16 weeks.

If the worker is eligible for an extension beyond 16 weeks, participate in a case conference with the worker and re-employment specialist at week 14.

The duration of the initial or first extension a worker may be entitled to is calculated using the length of their previous job tenure.

If the worker did not receive a current and suitable job lead during this first extension and has not yet received a total 45 weeks of supported job search, the worker may be entitled to a second extension.

The second extension decision is based on whether they have at least oneThe length of extension is not increased if the worker has more than one personal factor. of four personal circumstances that make it harder to find work, including their:

  • Age
  • Education level
  • Language
  • Length of disability

Continue to conduct case conferences every four weeks with the worker and re-employment specialist to discuss the worker’s progress and offer support.

Administrative tasks

Use the SJS entitlement calculator to determine extension options.

Send the Extension letter (CL049A).

5. Determine which benefits the worker should receive

The type of payment depends on the whether the worker:

  • Is job readyA worker is job ready when they are non job-attached, are fit for some level of work and are not expected to have a significant increase in their functional abilities over the next eight weeks.
  • Has begun any type of training
  • Is waiting for training
  • Is in supported job search

Administrative tasks

There are no administrative tasks for this step.

Supporting references

Policies

  • 04-01 Part I - Establishing Net Earnings
  • 04-02 Part I - Temporary Benefits
  • 04-01 Part II – Application 3 - Establishing Net Earnings
  • 04-02 Part II – Application 1 - General
  • 04-04 Part I - Permanent Disability
  • 04-04 Part II – Application 1 - Determining Impairment of Earning Capacity
  • 04-04 Part II – Application 3 - Economic Loss Payment - Dates of Accident on or after January 1, 2018
  • 04-04 Part II – Application 4- Economic Loss Payment - Dates of Accident from January 1, 1995, to December 31, 2017, Inclusive
  • 04-04 Part II – Application 6 - Earnings Loss Supplements
  • 04-05 Part I - Return-to-Work Services
  • 04-05 Part II – Application 1 - General
  • 04-05 Part II – Application 5 – Job Search
  • 04-05 Part II – Application 6 - Training-on-the-Job Programs
  • 04-05 Part II – Application 7 – Training
  • 04-05 Part II – Application 8 - Relocation
  • 04-05 Part II – Application 9 – Self-Employment
  • 04-11 Part I – Duty To Cooperate
  • 04-11 Part II – Application 1 - Duty To Cooperate

Workers’ Compensation Act

Applicable Sections

  • Section 36 – Board entitlement to information
  • Sections 43 (1) (2) – Evaluation of a disability
  • Sections 56 – Compensation for disability
  • Sections 59 (1-3) – Cost of living adjustments
  • Section 63 – Determining impairment of earning capacity
  • Section 67 – Compensation to learner and apprentice
  • Section 70 (6) – Compensation for death
  • Section 89 (1-3) - Board to provide vocational and rehabilitation services
  • Section 151.1 (1) - Prohibition

Workers' Compensation Regulation

Applicable Sections

Related Legislation

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