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WCB Procedures

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  • 1 - Claim entitlement decisions
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  • 7 - Re-employment benefits and services
    • 7-1 Triage assessment referral
    • 7-2 Supported job search
    • 7-4 Retraining programs
    • 7-5 Training on the job, train and place, or work assessment
    • 7-6 Designated public service employers
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    • 7-9 Tools and equipment
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    • 8-1 Wage loss supplement (WLS) final approval
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    • 8-3 Temporary partial disability benefit (TPD) reviews
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Supported job search - Archived Jan 31, 2023

Procedure summary

Published On

Nov 15, 2022
Purpose

To refer injured workers for services to assist them in exploring new job options when they can no longer return to their date-of-accident job or employer.

To determine entitlement and amount of wage loss benefits.

Description

The decision maker anticipates the need for re-employment services for their worker and, in most cases, refers the worker for a triage assessment. During the triage assessment, a re-employment specialist collaborates with the worker to assess their needs and then makes recommendations for the right re-employment services that would best suit the worker’s unique needs and circumstances.

The recommended services can range from basic “skilling up” services that focus on short term training options to enhance the worker's employability, to longer-term services such as job training and supported job search.

Throughout the re-employment process, the decision maker keeps in regular contact with the worker and re-employment specialist to monitor the worker’s progress and to offer additional assistance and support to the worker.

The decision maker makes every effort to support the worker in finding a job that maximizes their earning potential or matches what the worker earned at their date of accident job.

If the worker’s return-to-work options lead to lower earnings, the decision maker determines whether they may be entitled to an additional wage loss benefit. The wage loss benefit provides a top up between the worker’s estimated or actual earnings and their earnings at the time of their injury.

Key information

Decision makers can make a referral for a triage assessment while the worker is still in treatment.

The re-employment services triage assessment supports workers by focusing on the services they need and allows them to access training earlier so they stay focused and engaged in returning to work.

The assessment also supports decision makers by making recommendations for the services that will best support their workers' return to work. Changing jobs or careers can be a challenging time for an injured worker. The decision maker ensures the worker is engaged and plays an active role in each decision and step throughout their return-to-work journey.

While the decision maker assists the worker in finding a job, it is the re-employment specialist who assesses the worker and makes the recommendation for services based on the triage assessment results.

As of April 1, 2021, workers have a duty to cooperate in their return to work and vocational rehabilitation (re-employment). Cooperation means full participation and disclosure, as required, in those activities and services at each stage of a claim that are focused on supporting a worker’s recovery and return to work. The goal is to act in good faith to maximize recovery and achieve return to work, or independence for workers who are medically unable to return to work. There may be an impact to the worker’s benefits if they are not cooperating.

Note: Components of job planning will now be integrated into supported job search (SJS) effective November 15, 2022.

Detailed business procedure

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1. Monitor the worker’s progress throughout the supported job search process

Collaborate with the worker and re-employment provider to remove obstacles and encourage cooperation. Participate in an initial case conference with the worker and the RE provider. During the initial case conference, discuss:

  • The worker's educational background, skills, experience, interests and values.
  • The targeted salary.
  • Expected hours of work (i.e., part or full time).
  • Any questions or concerns the worker may have about the job search process.
  • The worker's ideas for jobs and how they can generate additional job ideas.
  • The re-employment specialist's ideas for jobs.

Approve any services that are required, such as short or long-term training.

Contact the employer regularly to keep them informed throughout the supported job search period.

Administrative tasks

There are no administrative tasks for this step.

2. Participate in case conferences with the worker and the re-employment provider during the 12-week period

Conduct a case conference with the worker and RE provider anytime a job option is identified or changed. Supported job search ends once the worker secures a job.

At each case conference:

  • Confirm the worker’s target job option, job search location and employer contacts.
  • Review the worker's participation to date.
  • Together, determine and document an action plan focused on specific re‐employment goals.
  • Identify any further recommendations needed.
  • Discuss supported job search start and end dates.

Administrative tasks

Review the Supported job search update (C880) after week two.

Review the Supported job search update (C1337) after week eight.

3. Identify a job option for the worker

A job option is a position chosen by the worker and decision maker based on the re-employment specialist’s recommendations. The job option is used to estimate the worker's earnings, should they not find a job during their job search or should they find a job but are underemployed.

Discuss the re-employment specialist’s recommended job option with the worker.

Confirm the job option is suitable for the worker:

  • It matches the worker's physical and vocational abilities.
  • It fits with the worker’s interests and motivations.
  • Accessibility is anticipated (the job option can be filled by the general public, is within a reasonable commuting distance and the hours required for the position are equal to or less than the number of hours the worker worked at their date of accident job).
  • It has sufficient salary information.
  • It fairly represents what the worker could earn given their skills, experience, education and work history.

A worker may need a second, interim job option that helps them gain additional skills or work experience to help them work towards a longer-term goal.

Obtain pre-approval for the job option. Continue with SJS.

If not approved, review to determine whether an alternative position can be selected for the job option. If so, discuss the new position with the worker and submit a new proposal requesting pre-approval based on the new job option.

Administrative tasks

Update eCO/RTW screens with the worker’s retirement date, injury details, treatment details and work restrictions.

If applicable, review the worker’s retraining research form (C1141) or academic assessment (C761) if they have been approved for longer-term retraining.

When seeking pre-approval, add the case planning line (CPL) and complete a wage loss supplement liability calculation using the Alternate Position tabs. Do not complete the rest of the CPL at this point.

If retraining is recommended, also complete the academic training program line.

Complete the appropriate wage loss approval file note template.

If it’s a TPD, ask the Payment Unit to complete the TPD calculation.

Send the CL002Q or the CL017Q letter once the job option is approved.

4. Review job leads (or changes to job leads) to ensure they are available and appropriate and review for changes to the re-employment plan

Review the supported job search update to ensure the job leadJob ads or employment opportunities discovered by the worker, decision maker or re-employment specialist that match the worker’s job target. is accessible. The supported job search update will include supplemental information to help identify the position is accessible in their area and is a posting for which they would be competitively employable.

Administrative tasks

Review the supported job search update (C880).

5. Determine whether the worker requires an extension to their supported job search

A worker may be eligible for an extension of their supported job search beyond 12 weeks.

If the worker is eligible for an extension beyond 12 weeks, participate in a case conference with the worker and re-employment specialist.

A worker may be entitled to an initial 4-week extension (for a total of up to 16 weeks) if actual employment has not been offered or a suitable job lead has not been identified within 12 weeks.

A second 4-week extension (for a total of up to 20 weeks) may be granted if actual employment has not been offered or a suitable job lead has not been identified within 16 weeks, and the worker has at least one of three personal circumstances that make it harder to find work, including their:

  • Age
  • Education level
  • Language

Continue to conduct case conferences every four weeks with the worker and re-employment specialist to discuss the worker’s progress and offer support.

Administrative tasks

Review the supported job search update (C880).

6. Monitor for the supported job search discharge report

Monitor for the supported job search discharge report at the end of a worker’s supported job search period.

Administrative tasks

Review the supported job search discharge report (C888).

7. Determine if the worker is entitled to a wage loss supplement

Review the section below to determine if the worker is entitled to a wage loss supplement after completing supported job search.

Administrative tasks

There are no administrative tasks for this step.

Supporting references

Policies

  • 04-01 Part I - Establishing Net Earnings
  • 04-02 Part I - Temporary Benefits
  • 04-01 Part II – Application 3 - Establishing Net Earnings
  • 04-02 Part II – Application 1 - General
  • 04-04 Part I - Permanent Disability
  • 04-04 Part II – Application 1 - Determining Impairment of Earning Capacity
  • 04-04 Part II – Application 3 - Economic Loss Payment - Dates of Accident on or after January 1, 2018
  • 04-04 Part II – Application 4- Economic Loss Payment - Dates of Accident from January 1, 1995, to December 31, 2017, Inclusive
  • 04-04 Part II – Application 6 - Earnings Loss Supplements
  • 04-05 Part I - Return-to-Work Services
  • 04-05 Part II – Application 1 - General
  • 04-05 Part II – Application 5 – Job Search
  • 04-05 Part II – Application 6 - Training-on-the-Job Programs
  • 04-05 Part II – Application 7 – Training
  • 04-05 Part II – Application 8 - Relocation
  • 04-05 Part II – Application 9 – Self-Employment
  • 04-11 Part I – Duty To Cooperate
  • 04-11 Part II – Application 1 - Duty To Cooperate

Workers’ Compensation Act

Applicable Sections

  • Section 36 – Board entitlement to information
  • Sections 43 (1) (2) – Evaluation of a disability
  • Sections 56 – Compensation for disability
  • Sections 59 (1-3) – Cost of living adjustments
  • Section 63 – Determining impairment of earning capacity
  • Section 67 – Compensation to learner and apprentice
  • Section 70 (6) – Compensation for death
  • Section 89 (1-3) - Board to provide vocational and rehabilitation services
  • Section 151.1 (1) - Prohibition

Workers' Compensation Regulation

Applicable Sections

Related Legislation


Procedure history

August 10, 2021 - November 14, 2022
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