We are sharing how we make decisions, so you know what to expect from us. In 2019, we made a commitment to post our procedures online. With more than 300 procedures to tackle this has taken some time, but we have turned the corner and the finish line is in sight. By the end of 2024 all procedures will be online.

Have a look through WCB's procedure manual to learn how we make decisions.

Procedures manual

This procedures manual is updated as amendments are made and new procedures are approved. Legislation and policies form our guiding principles; our procedures put policies into practice. New procedures will be released as they are ready.

The Act, policies and procedures

The Act refers to the legislation or law, and determines what we can do, and cannot do, legally. The Act is written and approved by the Alberta Government.

Policy is an interpretation of the Act. It is written by WCB in simpler language than the Act. It also includes examples which can help to better understand the intent of the legislations.

Procedures are the written documents that clearly explain the process for completing a task critical to the business. The procedure is comprised of a series of steps that result in a service or decision outcome.


If you have any questions or comments about WCB's online procedures, email us.