Access to Information

At WCB, we are committed to fair information practices. We disclose claim information to injured workers, employers and other interested parties in accordance with privacy legislation and the Workers’ Compensation Act (WCA).

We support, educate and guide our customers, balancing privacy and the right to know with accuracy, efficiency and innovation. Once we receive a request for information:

  • We conduct a thorough line by line review of the information to ensure that personal information is protected and released appropriately.
  • Any information that is irrelevant to the claim is permanently removed from a claim file.
    • Our Access to Information (ATI) team reviews over 15,000 requests for information per year.
Claim file requests
  • Who can access a claim file?
      When a matter is, or may be, under review or appeal, the following people are entitled, on request, to receive copies of relevant information (WCB Policy 01-02: Access and Privacy, Part II):

      • The worker, or in the case of the worker’s death or incapacity, the worker’s personal representative or dependent, or the agent of any of them.
      • The employer or the employer’s agent may also request a copy of a claim file.
  • What if I need help requesting my claim file?
      Please contact our Claims Contact Centre if you need help requesting your claim file.

      Find information here about all levels of review and appeal within the WCB system (e.g., Customer Service, Dispute Resolution and Decision Review Body (DRDRB), Fair Process Review Centre (FPRC) and the Appeals Commission.).

  • Why request a claim file?
    • Worker: To appeal a claim decision or for personal reasons.
    • Employer: For appeal purposes or to apply for cost relief.

    • Please contact our Claims Contact Centre if you have questions or concerns about your file. If you have additional questions, please contact our ATI team directly at ati@wcb.ab.ca.

    Resources

    In this section, you’ll find a brief description and links to resources we think might be of interest or use to you or your constituents.