Millard Health is here to help you recover. We provide assessments, treatment programs, employment services and prevention services.
Please contact us if you are interested in exploring our services.
Cancellation and no-show policy
Millard Health’s cancellation and no-show policy is followed without exception. Regardless of the reason, charges will apply for all appointments cancelled, rescheduled or missed with less than 24-hours notice (excluding weekends and holidays).
As the referral source, you are responsible for paying the associated cancellation, no-show and late arrival fees.
A 90 per cent fee will apply to cancellations received with less than 24-hours notice (excluding weekends and holidays).
A no-show is when a client fails to attend a service that has been booked and confirmed.
A fee of 100 per cent will apply to all no-shows.
A 15-minute grace period will be allowed for medical appointments and a 30-minute grace period for other appointments. After this grace period, the appointment will be cancelled.
A fee of 100 per cent will apply to all late arrivals.