Fairness review form

Everyone deserves to be treated fairly. WCB’s Code of Rights and Conduct outlines its commitment to respectful and fair interactions. If you have concerns about administrative fairness, begin by discussing them with the relevant supervisor and manager. You must complete steps 1 and 2 below before the Fair Process Review Centre (FPRC) can consider assessing your concern with a fairness review.

Note: A formal fairness review by the FPRC is a free service and should be initiated within 60 days of the process or behaviour that led to your concern. Additional information can be found at wcb.ab.ca/fairness.

IMPORTANT

The FPRC’s role focuses on administrative fairness to ensure WCB’s conduct meets standards of fairness and reasonableness. Central to this are behaviour and procedural practices, which include:

  • Following the existing rules and procedures.
  • Providing clear information about processes and decisions.
  • Allowing clients to present their views and participate in the decision-making process.
  • Making decisions based on relevant information and without bias.
  • Offering explanations for decisions and ensuring they are made within a reasonable time frame.
  • Treating people with honesty, respect and confidentiality.

The FPRC has the discretion to decline a request for a formal fairness review. In these cases, you will receive a clear explanation of, and reasons for, the decision. The FPRC may choose not to complete a fairness review for reasons such as:

  • Any gap in administrative fairness has been adequately addressed through the early resolution process.
  • Early resolution with the business area shows there is no administrative fairness issue to be reviewed.
  • The concern has previously been addressed by the FPRC.
  • The concern lacks substantial merit.

Note: If your goal is to have a decision reviewed or changed, such as claim approval, benefits or industry classification, the appropriate resources are WCB’s internal Dispute Resolution and Decision Review Body and the external Appeals Commission. These teams are specifically mandated to handle decision reviews. The FPRC operates independently and does not influence the decision review process.

Important timeline information

  • Requests for a formal fairness review should be initiated within 60 days of the event or behaviour that led to your fairness concern. This is referred to as the 60-day window.
  • If your fairness concern is outside of the 60-day window (i.e., 61 – 365 days ago), the fairness review officer may consider extending the time period provided there is a reasonable explanation for the delay.
Note: The FPRC does not conduct fairness reviews more than one year after the event or behaviour that led to your fairness concern.









Include any dates of letters you received related to this concern and why you feel this is administratively unfair, focusing on the most important areas of your concern (i.e., what impacted you the most). We will contact you if we need additional information.

Requests to review or change a claim/account decision are not in the FPRC’s authority. Potential outcomes after a fairness review may include:

  • an apology
  • a written explanation or detailed breakdown of information
  • addressing a delay
  • recommending a meeting
  • improvement to a process

Personal information on this form is collected under section 4(c) of the Protection of Privacy Act and will be used for the purpose of conducting a formal fairness review. If you have questions about WCB’s collection and use of your personal information, contact us by mail at P.O. Box 2415, Edmonton, AB, T5J 2S5, by fax at 780-498-4823 or by email at atipp@wcb.ab.ca.